Privacy Statement
Your privacy issue is our concern. We understand that we have to gain your trust first before
participation in our portal. We go to great lengths to keep your sensitive information safe and
secure.
This web portal is created and maintained by CityInsight for the benefit of DWSD Customers.
The purpose of the site is to provide an alternative venue to the public in providing a safe and
effective way for residents to track water usage in real time, pay utility bills with ease, schedule
payment plans and obtain mobile customer support.
How do I know my information is secure?
DWSD and CityInsight has taken many steps to ensure the security of your transactions. All bill
pays are transmitted over a secure connections. All of your personal information including
your credit card and banking information, and passwords are stored in a secure location.
Privacy Policy
Information collected from this web portal shall be used or disclosed for official purposes only,
or to comply with any state or federal law. DWSD and CityInsight will not intentionally disclose
any Personally Identifiable Information (PII) of its web users unless otherwise required by law.
DWSD and CityInsight recognizes and respects individuals’ right to privacy, including individuals’
right to privacy under certain state and federal law. DWSD and CityInsight will adhere to the
mandates of such laws as: HIPAA, Michigan Internet Privacy Protection Act, Social Security
Number Privacy Act, National Crime Prevention and Privacy Act, Child Identification and
Protection Act, Michigan City Income Tax Act, Crime Victims Act, etc. Alternatively, the City also
recognizes and respects all state and federal law, which may require the City to disclose certain
information. They include requests made under the Michigan Freedom of Information Act
(FOIA), subpoenas, court orders, or any other state or federal law, including for any law
enforcement purposes.
Information Collected by the City
As you use the web portal, DWSD and CityInsight will be collecting information from you, which
may be used for official purposes, including but not limited to: statistically measure certain site
traffic, improve the web site, and enhance its on-line services capabilities.
