DWSD Customer Portal

10 percent of homes have leaks that waste 90 gallons or more per day.

Nearly 22% of indoor home water use comes from doing laundry. Save water by making sure to adjust the settings on your machine to the proper load size.

A leaky faucet dripping at a rate of one drop per second can waste more than 3,000 gallons per year.

Running the tap while brushing your teeth can waste up to 4 gallons of water.

It takes about 70 gallons of water to fill a bathtub, so showers are generally the more water-efficient way to bath.

Privacy Statement

Your privacy issue is our concern. We understand that we have to gain your trust first before participation in our portal. We go to great lengths to keep your sensitive information safe and secure.

This web portal is created and maintained by CityInsight for the benefit of DWSD Customers. The purpose of the site is to provide an alternative venue to the public in providing a safe and effective way for residents to track water usage in real time, pay utility bills with ease, schedule payment plans and obtain mobile customer support.

How do I know my information is secure?

DWSD and CityInsight has taken many steps to ensure the security of your transactions. All bill pays are transmitted over a secure connections. All of your personal information including your credit card and banking information, and passwords are stored in a secure location.

Privacy Policy

Information collected from this web portal shall be used or disclosed for official purposes only, or to comply with any state or federal law. DWSD and CityInsight will not intentionally disclose any Personally Identifiable Information (PII) of its web users unless otherwise required by law.

DWSD and CityInsight recognizes and respects individuals’ right to privacy, including individuals’ right to privacy under certain state and federal law. DWSD and CityInsight will adhere to the mandates of such laws as: HIPAA, Michigan Internet Privacy Protection Act, Social Security Number Privacy Act, National Crime Prevention and Privacy Act, Child Identification and Protection Act, Michigan City Income Tax Act, Crime Victims Act, etc. Alternatively, the City also recognizes and respects all state and federal law, which may require the City to disclose certain information. They include requests made under the Michigan Freedom of Information Act (FOIA), subpoenas, court orders, or any other state or federal law, including for any law enforcement purposes.

Information Collected by the City

As you use the web portal, DWSD and CityInsight will be collecting information from you, which may be used for official purposes, including but not limited to: statistically measure certain site traffic, improve the web site, and enhance its on-line services capabilities.